Last Updated: August 31, 2026
At AMG Collectibles, many of the products we sell are unique, limited in quantity, subject to changing market values, and purchased based on the specific item shown or described.
For these reasons, all sales of collectible products are final.
Please review product photographs, descriptions and order details carefully before completing your purchase.
1. Final Sale Policy
Unless expressly stated otherwise by AMG Collectibles, all sales of collectibles are final. AMG Collectibles does not offer returns, refunds or exchanges on collectible products after purchase except where expressly approved by AMG due to an error with the order, AMG is unable to fulfill the order, or where required by applicable law.
This includes, but is not limited to:
- sports cards and trading cards;
- professionally graded cards;
- ungraded or raw cards;
- memorabilia;
- autographed items;
- sealed collectible products;
- mystery packs, mystery hits and other randomized products; and
- other collectible merchandise.
A change of mind or change in circumstances after completing a purchase does not make an item eligible for return, refund or exchange.
2. Product Photographs and Condition
Customers are responsible for reviewing available product photographs and descriptions before completing a purchase.
Where photographs show the actual collectible being sold, those photographs form an important part of the product listing and should be reviewed carefully.
Collectibles may have imperfections, wear, print defects, manufacturing variations or other characteristics associated with their age, production, storage or previous ownership.
An item is not eligible for return or refund solely because a customer:
- changes their mind;
- later disagrees with the condition of an item where the relevant characteristics were reasonably visible or disclosed before purchase;
- finds the same or a similar product elsewhere at a different price;
- experiences a change in the item’s market value after purchasing it; or
- no longer wants or needs the item.
3. Ungraded Cards and Collectibles
Any condition assessment, description or opinion provided by AMG regarding an item that has not been professionally graded is an opinion only.
AMG does not guarantee that an ungraded card or collectible will receive any particular grade from PSA, Beckett, CGC, SGC or another third-party grading company.
A grading result that is lower or otherwise different from what a customer expected does not make an item eligible for return, refund or exchange.
4. Professionally Graded Collectibles
Where a collectible has been professionally graded, the grade shown is the grade assigned by the identified third-party grading company.
AMG does not control or guarantee the grading standards, decisions or opinions of third-party grading companies.
Disagreement with an assigned grade, or receiving a different grade following review, crossover, regrading or resubmission, does not make an item eligible for return, refund or exchange.
5. Sealed Products
Factory-sealed products are final sale.
Once a sealed product, pack, box or other product has been opened, the contents cannot be returned or exchanged based on the cards, collectibles or other items received.
Unless AMG expressly provides a specific guarantee in the product listing, AMG does not guarantee the contents, individual card selection, condition, market value or grading potential of items contained within a manufacturer-sealed product.
Manufacturer defects may be subject to the policies of the applicable manufacturer where appropriate.
6. Mystery Packs and Randomized Products
AMG Mystery Packs, Mystery Hits and other randomized collectible products are final sale.
By purchasing a randomized product, the customer understands that the exact item or items received are not known before the product is opened, except for any contents or minimum guarantees expressly stated by AMG.
A customer is not entitled to a return, refund or exchange because they are dissatisfied with the particular:
- card or cards received;
- player, team, character or set received;
- perceived desirability of the contents;
- secondary-market value of the contents; or
- subsequent change in market value.
AMG remains responsible for providing any contents or minimum guarantees expressly stated in the applicable product listing.
7. Incorrect Item Sent by AMG
If AMG sends a product that is materially different from the product ordered, please contact us promptly after delivery.
AMG will review the order and determine an appropriate resolution.
Where AMG confirms that we shipped the incorrect item, we may arrange for return of the incorrect product and, where possible, provide the correct item.
Because many collectibles are unique, an identical replacement may not always be available. Where AMG cannot provide the product actually purchased, an appropriate refund may be issued.
This is considered correction of an AMG fulfillment error and does not create a general right to return collectible products.
8. Orders AMG Cannot Fulfill
Occasionally, an item may become unavailable because of an inventory discrepancy, prior sale through another sales channel, listing error or other circumstance that prevents AMG from fulfilling an order.
If AMG cannot fulfill an order and payment has already been received, AMG will refund the amount paid for the item or order that cannot be fulfilled.
A refund issued because AMG cannot provide the purchased product is not considered a customer return and does not alter our final-sale policy.
9. Items Damaged During Shipping
AMG takes reasonable care when packaging products for shipment.
If an order arrives with material damage believed to have occurred during shipping, contact AMG promptly after delivery.
Please provide:
- your order number;
- clear photographs of the product;
- photographs showing the damage;
- photographs of the exterior shipping package; and
- photographs of the internal packaging where relevant.
Do not discard the product, shipping package or packaging materials while the matter is being investigated.
AMG will review the circumstances and may assist with an applicable postal or courier claim.
The appropriate resolution will depend on the circumstances of the shipment, the nature of the damage and any applicable carrier process.
Shipping damage does not create a general right to return unrelated products from the order.
10. Lost or Missing Shipments
All online orders are normally shipped using tracked shipping unless expressly stated otherwise.
A shipment that is delayed in transit is not automatically considered lost.
If tracking indicates that an order has not been delivered within a reasonable period, contact AMG and we will assist in reviewing the tracking information and, where appropriate, initiating an investigation with the postal or courier service.
If a shipment is confirmed lost, AMG will work with the customer toward an appropriate resolution based on the circumstances and any applicable carrier investigation or claim.
11. Orders Marked Delivered
If carrier tracking shows an order as delivered but the package cannot be located, customers should promptly check the delivery location, mailbox or parcel area, household members, neighbours where appropriate, building staff and other reasonable locations where the carrier may have left the shipment.
If the package still cannot be located, contact AMG promptly.
AMG will reasonably assist with reviewing the available tracking information and any appropriate carrier investigation.
A carrier’s delivery scan does not automatically determine the outcome of every claim, and each situation may be reviewed based on the available information.
12. Order Cancellations
If you wish to cancel an order before it has been shipped, contact AMG as soon as possible.
AMG may, at its discretion, agree to cancel an order that has not yet been processed or shipped. However, cancellation is not guaranteed merely because shipment has not yet occurred.
Once an order has been shipped, collectible products remain subject to our final-sale policy.
13. Unauthorized Returns
Do not mail or otherwise return a product to AMG without receiving authorization from us first.
Because collectible purchases are final sale, sending an item back to AMG does not automatically entitle the sender to a refund.
Unauthorized returns may be refused or returned to the sender.
Where AMG authorizes a return to correct an order issue, we will provide appropriate instructions.
14. Payment Disputes and Chargebacks
Customers who believe there is a legitimate problem with an order should contact AMG so that we have an opportunity to investigate the issue.
Nothing in this policy prevents a customer from exercising legitimate rights available through their financial institution or applicable law.
However, AMG may provide relevant transaction records, product information, customer communications, payment information and shipping or delivery records to a payment processor or financial institution when responding to a payment dispute or chargeback.
Our final-sale policy does not affect rights that cannot legally be excluded under applicable law.
15. Exceptions Required by Law
Nothing in this Refund and Returns Policy is intended to eliminate, restrict or waive a consumer right or remedy that cannot legally be excluded under applicable Canadian or Nova Scotia law.
Where applicable law requires AMG to provide a refund, return, replacement or other remedy, the applicable legal requirement will prevail.
16. Contact Us
If you believe AMG has sent you an incorrect product, your shipment has been materially damaged, or there is another problem with your order, please contact:
AMG Collectibles
Bedford Place Mall
1658 Bedford Highway, Suite 200
Bedford, Nova Scotia B4A 2B6
Canada
Email: amgbedford@gmail.com
Phone: 902-407-5002
Please include your order number and relevant photographs or information when contacting us about an online order.